Environmental Services
Customer Management (Provide Quallity Services)
What you will pay
Funding support is subject to eligibility, which we confirm before enrolment. GST is charged on the full course fee and is not covered by funding. Work out your fee for any course.
| Audience | Funding | Nett fee | GST (9%) | You pay |
|---|---|---|---|---|
| Others Full fee, no funding | — | S$190.00 | S$17.10 | S$207.10 |
| Singapore Citizens below 40, Permanent Residents and LTVP+ holders SWDA baseline funding | 50% (S$95.00) | S$95.00 | S$17.10 | S$112.10 |
| Singapore Citizens aged 40 and above SWDA Mid-Career Enhanced Subsidy. Includes both employer-sponsored and self-sponsored learners, subject to eligibility. | Not eligible, per the course masterlist. | |||
| SME-sponsored local employees Enhanced Training Support for SMEs | 70% (S$133.00) | S$57.00 | S$17.10 | S$74.10 |
Singapore Citizens below 40, Permanent Residents and LTVP+ holders enrolling in this course pay the full fee of S$207.10, less S$95.00 under SWDA baseline funding at 50%, subject to eligibility, plus S$17.10 GST charged on the full course fee, giving a total of S$112.10.
What this course covers
Understand requirements of providing quality service
What you will be able to do
On completion of this unit, the participants will have knowledge and application skills in the workplace. This includes:
- Observe Good Personal Grooming, Proper Hygiene Standards and Display of Positive Image
- Maintain Good Interpersonal Relationship and Proper Communication with Customers
- Practice Good Service Delivery
Entry requirements
- Able to understand simple English, equivalent to WPLN Level 2
- No formal academic qualification is required
How the 9 hours are spent
- 8 Classroom
- 1 Assessment
Assessed by Oral Questioning, Role Play.
How a training day runs
Every run of this course follows this pattern. Dates are confirmed when you enrol.
Day 1
- Afternoon
- 1:00 pm – 6:00 pm
Assessment (Day 1)
- 6:00 pm – 7:00 pm
What you receive
WSQ Statement of Attainment, awarded by the Skills and Workforce Development Agency (SWDA), on meeting the assessment requirements for this course.
Registered with SWDA under course reference TGS-2018500740.
Also in Environmental Services
Ready to take Customer Management (Provide Quallity Services)?
Tell us what you need and we will confirm dates, funding and the next available run.
Training provider
Ascendo Academy Pte Ltd
UEN 200817725C