What you will pay
Funding support is subject to eligibility, which we confirm before enrolment. GST is charged on the full course fee and is not covered by funding. Work out your fee for any course.
| Audience | Funding | Nett fee | GST (9%) | You pay |
|---|---|---|---|---|
| Others Full fee, no funding | — | S$160.00 | S$14.40 | S$174.40 |
| Singapore Citizens below 40, Permanent Residents and LTVP+ holders SWDA baseline funding | 50% (S$80.00) | S$80.00 | S$14.40 | S$94.40 |
| Singapore Citizens aged 40 and above SWDA Mid-Career Enhanced Subsidy. Includes both employer-sponsored and self-sponsored learners, subject to eligibility. | Not eligible, per the course masterlist. | |||
| SME-sponsored local employees Enhanced Training Support for SMEs | 70% (S$112.00) | S$48.00 | S$14.40 | S$62.40 |
Singapore Citizens below 40, Permanent Residents and LTVP+ holders enrolling in this course pay the full fee of S$174.40, less S$80.00 under SWDA baseline funding at 50%, subject to eligibility, plus S$14.40 GST charged on the full course fee, giving a total of S$94.40.
What this course covers
- Organisation’s vision, mission and values
- Organisation’s code of conduct in service delivery
- Methods to demonstrate service delivery in line with the organisation’s vision, mission and values
- Role one plays in contributing to the organisation’s vision, mission and values
- Significance and impact that one has on the organisation’s service value chain and service standards
- Methods to monitor own performance
- Demonstrate service delivery in accordance with the organisation’s vision, mission and values
- Recognise the significance and impact that one has on the organisation’s service value chain and service standards
- Suggest ways to improve service delivery that may value-add to the organisation’s service value chain and increase service standards
- Adhere to organisation’s professional code of conduct in service delivery
- Monitor own performance to ensure consistency with the organisation’s vision, mission and values
What you will be able to do
The aim of the course is to train new staff / existing staff to Demonstrate the Service Vision. On completion of this unit, the learner will have Demonstrate the Service Vision skills and knowledge.
Entry requirements
- Able to understand simple English, equivalent to WPLN Level 2
- No formal academic qualification is required
How the 8.5 hours are spent
- 8 Classroom
- 0.5 Assessment
Assessed by Oral Questioning, Role Play.
How a training day runs
Every run of this course follows this pattern. Dates are confirmed when you enrol.
Day 1
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 6:00 pm
Assessment (Day 1)
- 6:00 pm – 6:30 pm
What you receive
WSQ Statement of Attainment, awarded by the Skills and Workforce Development Agency (SWDA), on meeting the assessment requirements for this course.
Registered with SWDA under course reference TGS-2020504817.
Also in Service Excellence
Service Challenges (Level 1)
8.5 hours
Service Excellence (Level 1)
17 hours
Ready to take Service Leadership (Level 1)?
Tell us what you need and we will confirm dates, funding and the next available run.
Training provider
Ascendo Academy Pte Ltd
UEN 200817725C