Environmental Services
Customer Management (Supervise Service Operations)
What you will pay
Funding support is subject to eligibility, which we confirm before enrolment. GST is charged on the full course fee and is not covered by funding. Work out your fee for any course.
| Audience | Funding | Nett fee | GST (9%) | You pay |
|---|---|---|---|---|
| Others Full fee, no funding | — | S$480.00 | S$43.20 | S$523.20 |
| Singapore Citizens below 40, Permanent Residents and LTVP+ holders SWDA baseline funding | 50% (S$240.00) | S$240.00 | S$43.20 | S$283.20 |
| Singapore Citizens aged 40 and above SWDA Mid-Career Enhanced Subsidy. Includes both employer-sponsored and self-sponsored learners, subject to eligibility. | Not eligible, per the course masterlist. | |||
| SME-sponsored local employees Enhanced Training Support for SMEs | 70% (S$336.00) | S$144.00 | S$43.20 | S$187.20 |
Singapore Citizens below 40, Permanent Residents and LTVP+ holders enrolling in this course pay the full fee of S$523.20, less S$240.00 under SWDA baseline funding at 50%, subject to eligibility, plus S$43.20 GST charged on the full course fee, giving a total of S$283.20.
What this course covers
Understand requirements of Supervise Service Operations (EVS-CFC-3005-1.1) with the knowledge and skills to in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer service.
What you will be able to do
On completion of this unit, the participants will have knowledge and application skills in the workplace. This includes:
- Plan to meet internal and external customer requirements
- Ensure the delivery of quality service
- Monitor and review customer service
Entry requirements
- Able to understand simple English, equivalent to WPLN Level 2
- No formal academic qualification is required
How the 19.5 hours are spent
- 17.5 Classroom
- 2 Assessment
Assessed by Oral Questioning, Role Play, Written Exam.
How a training day runs
Every run of this course follows this pattern. Dates are confirmed when you enrol.
Day 1
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 5:45 pm
Day 2
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 5:45 pm
Day 3
- Morning
- 9:00 am – 11:00 am
Assessment (Day 3)
- 11:00 am – 1:00 pm
Day 1
- Afternoon
- 2:00 pm – 6:00 pm
Day 2
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 5:45 pm
Day 3
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 3:45 pm
Assessment (Day 3)
- 3:45 pm – 5:45 pm
What you receive
WSQ Statement of Attainment, awarded by the Skills and Workforce Development Agency (SWDA), on meeting the assessment requirements for this course.
Registered with SWDA under course reference TGS-2018500715.
Also in Environmental Services
Ready to take Customer Management (Supervise Service Operations)?
Tell us what you need and we will confirm dates, funding and the next available run.
Training provider
Ascendo Academy Pte Ltd
UEN 200817725C